FAQ

GENERAL

When will my order ship?
Our current turnaround time is 1-3 business days, not including weekends or holidays. Orders ship USPS First Class Mail, and you will receive an email with tracking information when shipped. Please keep in mind that our turnaround time may change at any time.

After the post office has received  your order, HKANDCO releases responsibility to the USPS. If a problem with your package occurs, please contact your local post office with your tracking number for information on your item. In the event of a lost or damaged package, it is necessary to file a claim with the USPS.

International orders may be subject to custom fees, which is the responsibility of the customer.

Can I combine orders?
Due to a high volume of orders, I cannot combine orders. This helps to ensure you get all of the correct items in your order.

Can I make changes to my order after its placed?
I am unable to make changes to an order after it has been placed. Please ensure all information is correct before placing an order, especially your shipping address.

Can I cancel my order?
Orders can only be canceled within 24 hours of purchase unless the order has already shipped.

Can I return my order?
All sales are final. If you are unsatisfied with your order please email hello@harperkateandco.com, and I will be happy to find a solution for you.

Can I apply a discount after my order is placed?
Discount codes cannot be applied after an order is placed or before/after the promotion period.

Only one discount/promotional code or shop credit code can be applied per order.


BOW INFORMATION

Sizing
Our headbands are made with premium nylon and are one size fits most. The nylon bands are very stretchy and comfortable. They are delicate enough for a fresh newborn, and durable enough for rambunctious toddlers and school age girls.


Emails
If you have any questions or concerns email hello@harperkateandco. Please allow 24-48 hours for a response Mondy-Friday. Emails sent after 2 PM CST on Friday will be answered on Monday.


Wholesale
Please email hello@harperkateandco.com if you are interested in wholesale information.